A long-term incentive strategy could help your top performers meet stretch goals, and turn your solid people into stars.
According to the Incentives Research Foundation, “Properly structured incentive programs can increase employee performance by as much as 44%."
The hard part is deciding which activities to incent. Maybe it’s an increase in sales this month compared to last month. It could be resolving more customer service calls within a specific timeframe. Or perhaps you’d like to give people who complete some type of training a special reward if they sell the items they just learned about. The options are endless, and we can help you determine what works best. In fact, we’ll make the whole incentive experience exciting for you and your call center team.
With a $25 incentive, almost half of those in call centers are likely to prefer a physical reward card.
When the incentive is valued at $100, 62% would prefer a physical reward card while 30% would prefer a digital reward card.
Offering desirable rewards is an essential part of your call center incentives program.
A motivated call center staff can do wonders for your business. That’s why it’s important to create an incentive rewards strategy that keeps your team engaged and motivated.
6 Source: A Hawk Incentives rewards preference survey of 1,022 smartphone-owning Americans was completed by Leger online between February 10 and 28, 2017. A probability sample of the same size would yield a margin of error of +/-3.07%, 19 times out of 20.7 Source: Hawk Incentives clients, based on 2016 results.