If you manage customer appeasement, you can streamline your process to handle one customer at a time or a group of 1,000,000, thanks to our Hawk Marketplace platform. We offer a solution that works in both situations, and you can opt for full-service or self-service support—or even a combination of both.
Appeasements typically take the form of a branded open-loop prepaid reward card, your own gift card or a branded check, and we offer you all of these choices. But when you’re trying to make up for a negative brand experience, we recommend cards. Why? First, because they offer the benefit of a “wallet billboard”; each time your customer opens their wallet (either physical or mobile), they are reminded that your brand has heard their concerns and offered an appeasement.
In fact, our recent research indicates that people prefer prepaid and gift cards, in either physicalor digital formats, as rewards. From $5 rewards to $250 rewards, less than one-third of consumersprefer a check; at most, only 27 percent actually wanta check.5
Our Hawk Marketplace solution gives you the option to send an appeasement to an individual or in bulk to dealers or stores to distribute. For in-person distribution, you can choose from a variety of activation options, including instant issue. Whatever you need, we can provide it.
Ultimately, a customer appeasement solution is a way to rebuild your brand by letting your customers know that you have listened to and acknowledged their complaints. Turn a negative brand experience into a positive one with the right reward that provides a better incentives experience.
Hawk Incentives provides end-to-end solutions, including platforms, rewards and white-glove service.
5Source: A Hawk Incentives rewards preference survey of 1,022 smartphone-owning Americans was completed by Leger online between February 10 and 28, 2017. A probability sample of the same size would yield a margin of error of +/-3.07%, 19 times out of 20.
From prepaid reward cards and gift cards, to mobile and digital gifts, you’ll find the right reward to incent the right behavior.
Ideal for any corporate incentive program, these universally accepted cards from major networks— in your choice of single-load or reloadable—allow everyone to choose their own reward. Plus, we offer an exclusive prepaid card option that gives its bearer the opportunity to have 5% of their total spend credited back to their card when they use it to shop with participating merchants.
Powered by our DirectSpend® merchant filtering capabilities, this “Super Gift” card can be used at 160 popular merchants. It’s an affordable option that helps your incentive budget go further.
Network-branded cards featuring our patented DirectSpend® merchant filtering process let you direct cardholder spending to a specific category or group of merchants. We have some pre-existing multi-merchant products you can use, or you can create your own.
Earn it now and get it now, with prepaid reward cards available in electronic format that can be immediately emailed.
Our wide selection of popular single-merchant cards is often the right choice for specific strategic goals.
Our digital version of gift cards, available in the US, Canada and many other countries and currencies.
We offer onboarding with kickoffs, project plans and action logs, supplemented with weekly calls, monthly check-ins, quarterly business reviews and annual client assessments.
Our experienced client success team delivers continual optimization and strategic insights.
We offer award-winning contact centers in the US and nearshore. Service options include email and live operator coverage seven days a week. Support in 17 languages available.
Choose from branded prepaid reward cards, checks and virtual or physical rewards.
We offer a 24/7 reporting portal with standard and custom dashboards. Benefit from our in-house analytics team with data-driven insights and program enhancements.
Accurate mail-in and digital claim and submission validation is a snap with our powerful rules-based validation engine, team of claim processors and leading fraud and risk management protocol.
We help you protect your investment with complex program validation and risk management options for claim processing and reward issuance.
Our wide range of industry-leading alliances gives us the added power to offer you more.