If your rebate program isn’t a seamless extension of your brand, it’s time to consider finding a new rebate management provider. Rebates work, and providing a great customer experience is key to ongoing engagement.
percent of shoppers are looking for a deal when they shop
percent are specifically looking for rebates and best-advertised prices
percent think rebates are great savings opportunities
percent think rebates provide a better deal than other promotions.1
Your customers are savvier than ever, and they expect an easy submission experience that’s personalized to them. From submission access (mobile, online and mail-in) to reward type (mobile, digital, physical; universal to single merchant), and every touchpoint in between.
Our platforms and products let you deliver the fast experience and your customers desire.
Needless to say, your rebate program is an important part of your brand, marketing initiatives and customer acquisition strategy. That’s why we’re here to help you optimize both the customer experience and the marketing value of your rebate management services. Our solutions include surveys, reviews, referrals and loyalty opt-ins.
In fact, 81 percent of customers would participate in surveys, reviews, referrals and loyalty opt-ins during the submission process, making rebates a more powerful part of your ongoing marketing initiatives.1
Fortunately, Hawk Incentives is a leader in rebate and promotion processing, fulfillment and customer support. In 2016, we handled over 36 million rebates and delivered $2 billion dollars in incentives, so you can count on us to have the expertise, scale and stability to partner with you to deliver a better incentive experience.1
Hawk Incentives provides end-to-end solutions, including platforms, rewards and white-glove service.
1Source: A Hawk Incentives rebate experience online survey of 2,001 Americans was completed between February 28 and March 12, 2017, using Leger’s online panel, LegerWeb. A probability sample of the same size would yield a margin of error of +/-2.0%, 19 times out of 20.
From prepaid reward cards and gift cards, to mobile and digital gifts, you’ll find the right reward to incent the right behavior.
Ideal for any corporate incentive program, these universally accepted cards from major networks— in your choice of single-load or reloadable—allow everyone to choose their own reward. Plus, we offer an exclusive prepaid card option that gives its bearer the opportunity to have 5% of their total spend credited back to their card when they use it to shop with participating merchants.
Powered by our DirectSpend® merchant filtering capabilities, this “Super Gift” card can be used at 160 popular merchants. It’s an affordable option that helps your incentive budget go further.
Network-branded cards featuring our patented DirectSpend® merchant filtering process let you direct cardholder spending to a specific category or group of merchants. We have some pre-existing multi-merchant products you can use, or you can create your own.
Earn it now and get it now, with prepaid reward cards available in electronic format that can be immediately emailed.
Our wide selection of popular single-merchant cards is often the right choice for specific strategic goals.
Our digital version of gift cards, available in the US, Canada and many other countries and currencies.
We offer onboarding with kickoffs, project plans and action logs, supplemented with weekly calls, monthly check-ins, quarterly business reviews and annual client assessments.
Our experienced client success team delivers continual optimization and strategic insights.
We offer award-winning contact centers in the US and nearshore. Service options include email and live operator coverage seven days a week. Support in 17 languages available.
Choose from branded prepaid reward cards, checks and virtual or physical rewards.
We offer a 24/7 reporting portal with standard and custom dashboards. Benefit from our in-house analytics team with data-driven insights and program enhancements.
Accurate mail-in and digital claim and submission validation is a snap with our powerful rules-based validation engine, team of claim processors and leading fraud and risk management protocol.
We help you protect your investment with complex program validation and risk management options for claim processing and reward issuance.
Our wide range of industry-leading alliances gives us the added power to offer you more.