Woman with mobile phone shopping for home appliances in-store and enjoying rebates

Rebate Management, Processing, and Fulfillment Services

Rebate Programs Done Right

If your rebate program isn’t a seamless extension of your brand, it’s time to consider finding a new rebate management provider. Rebates work, and providing a great customer experience is key to ongoing engagement.

97%

percent of shoppers are looking for a deal when they shop

87%

percent are specifically looking for rebates and best-advertised prices

83%

percent think rebates are great savings opportunities

67%

percent think rebates provide a better deal than other promotions.1

78%

percent of shoppers want to submit a rebate digitally.

92%

would be very happy to receive their reward within one week.1

Your customers are savvier than ever, and they expect an easy submission experience that’s personalized to them. From submission access (mobile, online and mail-in) to reward type (mobile, digital, physical; universal to single merchant), and every touchpoint in between.

 

Our platforms and products let you deliver the fast experience and your customers desire.

 

Needless to say, your rebate program is an important part of your brand, marketing initiatives and customer acquisition strategy. That’s why we’re here to help you optimize both the customer experience and the marketing value of your rebate management services. Our solutions include surveys, reviews, referrals and loyalty opt-ins.

In fact, 81 percent of customers would participate in surveys, reviews, referrals and loyalty opt-ins during the submission process, making rebates a more powerful part of your ongoing marketing initiatives.1

Fortunately, Hawk Incentives is a leader in rebate and promotion processing, fulfillment and customer support. In 2016, we handled over 36 million rebates and delivered $2 billion dollars in incentives, so you can count on us to have the expertise, scale and stability to partner with you to deliver a better incentive experience.1

Hawk Incentives provides end-to-end solutions, including platforms, rewards and white-glove service.

1Source: A Hawk Incentives rebate experience online survey of 2,001 Americans was completed between February 28 and March 12, 2017, using Leger’s online panel, LegerWeb. A probability sample of the same size would yield a margin of error of +/-2.0%, 19 times out of 20.

We Know Rewards

From prepaid reward cards and gift cards, to mobile and digital gifts, you’ll find the right reward to incent the right behavior in our broad global offering that includes more than 1,500 incentives choices.

Universal Prepaid Rewards Cards

Ideal for large corporate incentive programs, these universally accepted cards from major networks allow everyone to choose their own reward. Plus, we offer an exclusive prepaid reward card gives its bearer the opportunity to get back 5% of their total spend when they use the card to shop at participating merchants.

Max Prepaid Reward Cards

Powered by our DirectSpend® merchant filtering capabilities, this “Super Gift” card can be used at 160 popular merchants. It’s an affordable option that helps your incentive budget go further.

Multi-Merchant Cards

Network-branded cards featuring our patented DirectSpend® merchant filtering process let you direct cardholder spending to a specific category or group of merchants. We have some pre-existing multi-merchant products you can use, or you can create your own.

Virtual Open-Loop Reward Cards

Earn it now and get it now, with prepaid reward cards available in electronic format that can be immediately emailed.

Gift Cards

Our wide selection of popular single-merchant cards is often the right choice for specific strategic goals.

eGifts

Our digital version of gift cards, available in the US, Canada and many other countries and currencies.

We deliver engaging platforms that are quick to launch, highly configurable, and easy to use.

The promotion and rebate platform to acquire and engage customers. Our platform is designed to launch quickly, allowing you to configure your desired promotional experience easily. Our suite of engagement modules allows you to survey, collect reviews, share socially and launch a referral program all from a single submission.

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The points-based platform to incent individual and business partners. Our SaaS, cloud-based platform is easy to launch, simple to own and manage, and a cost-effective solution to drive loyalty with your audience.

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Our reward delivery platform that connects your people and platforms to the right rewards, Hawk Marketplace enables comprehensive reward management via our portal and API solutions. It provides ordering, funding, loading, activation and reporting services for 700+ rewards for your organization.

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Service & Support

We don’t only strive to offer a better experience for your customers. We’ve created a better experience for your business too.
Account Management

We offer onboarding with kickoffs, project plans and action logs, supplemented with weekly calls, monthly check-ins, quarterly business reviews and annual client assessments.

Client Success

Our experienced client success team delivers continual optimization and strategic insights.

Customer Service

We offer award-winning contact centers in the US and nearshore. Service options include email and live operator coverage seven days a week. Support in 17 languages available.

Fulfillment Options

Choose from branded prepaid reward cards, checks and virtual or physical rewards.

Reporting and Analytics

We offer a 24/7 reporting portal with standard and custom dashboards. Benefit from our in-house analytics team with data-driven insights and program enhancements.

Validation and Fraud Management

We help you protect your investment with complex program validation and risk management options for claim processing and reward issuance.

Strategic Alliances

Our wide range of industry-leading alliances gives us the added power to offer you more.

Questions? Let's Talk.

Give us a call at 866.219.7533 today to learn more.

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